WE CURRENTLY SHIP IN THE UK ALL CUSTOMERS MUST BE ABLE TO PROVIDE A VALID SHIPPING ADDRESS AND RESIDENT TO WHERE THE PARCEL IS TO BE SENT TO. A FULL BREAKDOWN OF THE SHIPPING DETAILS, WHICH INCLUDE THE FULL TOTAL AMOUNT, WILL BE GIVEN TO YOU AT THE CHECKOUT BEFORE THE ORDER IS CONFIRMED.
CUSTOMERS HOLD THE RIGHT TO LEAVE THE ORDER STAGE AT THIS TIME BEFORE THE ORDER GOES THROUGH. AT PRESENT OUR DELIVERY CHARGES ARE DETERMINED PER ITEM AND START FROM JUST £5.95.
ALL OF THE DELIVERY CHARGES ARE CALCULATED PER ITEM AND YOU WILL BE INFORMED OF THE FULL TOTAL AMOUNT OF YOUR ORDER BEFORE YOU MAKE YOUR PAYMENT.
CUSTOMERS STILL HOLD THE RIGHT TO LEAVE THE ORDER STAGE AT ANY TIME BEFORE PAYMENT IS MADE AND YOUR ORDER WILL NOT GO THROUGH.
IT IS THE CUSTOMER’S RESPONSIBILITY TO ENSURE THAT ALL OF THE ORDER DETAILS ARE CORRECT WHICH INCLUDE THE CORRECT SIZES, COLOURS AND STYLES SELECTED IN THE ORDER ARE CORRECT.
THIS INFORMATION CANNOT BE AMENDED OR CHANGED ONCE CONFIRMED.
PLEASE NOTE THAT IMAGES MAY NOT SHOW EXACT COLOURS OF OUR PRODUCTS DUE TO EXACT COLOUR MATCHES.
IT IS ALSO THE CUSTOMER’S RESPONSIBILITY TO ENSURE THAT THE COMPLETE SHIPPING ADDRESS IS CORRECT WHICH INCLUDE THE COMPLETE DOOR NUMBER, STREET NAME AND POSTCODE.
WE DO NOT HOLD LIABILITY FOR PARCEL DELIVERED TO ADDRESSES INCORRECTLY STATED ON THE ORDER.
A COLLECTION FROM THE WRONG ADDRESS STATED ON THE ORDER HAS TO BE ARRANGED BY THE CUSTOMER AS WE ARE NO LONGER IN POSSESSION OF THE PARCEL.
WE WOULD HAVE ONLY FOLLOWED THE INSTRUCTION INITIALLY REQUESTED ON THE PARCEL.
WE SUGGEST THAT YOU WRITE A SAFE PLACE OPTION OR A SPECIFIC DELIVERY REQUEST AS A SIGNATURE MAY NOT ALWAYS BE REQUIRED FOR DELIVERY OF THE PARCEL.
IF THERE IS NO ONE AVAILABLE TO TAKE DELIVERY OUR CARRIERS MAY ATTEMPT TO LEAVE IT WITH A NEIGHBOUR OR IN A SAFE, SECURE LOCATION. A CARD MAY BE LEFT TO ADVISE THIS TO YOU, OR TO CONFIRM THAT THE PARCEL HAS BEEN RETURNED TO THE LOCAL DEPOT. YOU CAN THEN CONTACT THEM TO ARRANGE COLLECTION OR TO SCHEDULE A NEW DELIVERY DATE PROVIDING THAT THE SERVICE IS APPLICABLE.
DEPENDENT OF YOUR METHOD OF PAYMENT, YOU CAN HAVE YOUR PARCEL SHIPPED TO AN ALTERNATIVE ADDRESS. YOU MUST ENSURE THAT THE FULL ADDRESS DETAILS ARE INCLUDED, SUCH AS THE COMPANY ORGANISATION OR NAME. YOU CAN USE ANY AVAILABLE ADDRESS LINE TO PROVIDE ADDITIONAL DETAILS SUCH AS COMPANY NAME OR OTHER SPECIFIC ADDRESS INFORMATION.
IF A MAJOR CREDIT OR DEBIT CARD IS USED ON OUR WEBSITE, THE BILLING ADDRESS MUST ALWAYS BE THE SAME ADDRESS TO WHERE THE CARD IS REGISTERED TO OTHERWISE THIS MAY PREVENT AN ORDER FROM GOING THROUGH SUCCESSFULLY.
AN ALTERNATIVE SHIPPING ADDRESS WORLDWIDE CAN BE SELECTED WITH THIS METHOD OF PAYMENT ALONGSIDE 3D SECURITY OBTAINED BY THE BANK.
WE ARE UNABLE TO GIVE AN EXACT DATE OR TIME FOR THE DELIVERY AS THE PARCEL WILL BE DELIVERED WITHIN APPROXIMATELY 7-11 WORKING DAYS (UNLESS STATED OTHERWISE). YOUR ORDER WILL BE POSTED ON THE CLOSEST THURSDAY TO YOUR ORDER NO MATTER WHAT DELIVERY OPTION IS CHOSEN.
NO ORDERS ARE DELIVERED ON UK BANK HOLIDAYS. ALL DELIVERY DATES SHOULD BE ESTIMATED FROM THE DATE THE ORDER IS DISPATCHED WHICH IS USUALLY APPROXIMATELY 7-11 WORKING DAYS FROM THIS DATE.
ALL DATES FOR DELIVERY WHICH INCLUDE OTHER COURIER SERVICES I.E. DHL, DPD, PARCELFORCE SHOULD BE CALCULATED FROM THE DATE OF DISPATCH AND NOT FROM THE DATE OF ORDER. CERTAIN COURIERS PROVIDE HOUR TIME SLOTS ON THE MORNING OF DISPATCH TO INFORM CUSTOMERS OF THE TIME FOR DELIVERY.
OUT OF OUR CURRENT COURIERS ON ALL ORDERS IT IS ONLY ROYAL MAIL WHO CONDUCTS SATURDAY DELIVERIES BETWEEN 9AM-3PM.
ALL OTHER ORDERS ARE DELIVERED BETWEEN MONDAY AND FRIDAY BETWEEN 9AM- 5PM (7PM FOR CERTAIN COURIERS).
ADDITIONAL INFORMATION SENT FROM THE COURIERS SUCH AS TEXT MESSAGES AND EMAILS ARE NOT A GUARANTEE OF THE EXACT DELIVERY TIMES. THIS CAN SOMETIMES BE SENT IN ERROR AND IS NOT AN EXACT REPRESENTATION OF THE TIMESCALE.
ALWAYS CONFIRM WITH THE SENDER [email protected] FOR THE EXACT DISPATCH INFORMATION FOR PRECISE AND MORE ACCURATE INFORMATION.
WE ARE NOT LIABLE FOR DELAYS CALCULATED BASED ON PROVIDED DELIVERY ESTIMATES OF THE COURIER COMPANY IN CHARGE OR OTHER THIRD PARTIES.
ALL ITEMS ARE MADE TO ORDER BY OUR SUPPLIERS, WE DO NOT ACCEPT RETURNS UNLESS ITS AN ERROR ON OUR END.